“Kaiser X Labs is a collaborative space with a multidisciplinary team. We create meaningful customer experiences and innovative services that drive brand success for Allianz and its strategic partners.”


We foster a culture of open dialogue across project teams every month by posing ourselves one big question that strikes our curiosity. Each team member contributes their personal experiences and points of view as we tote the topics through phases of discovery, ideation and refinement of ideas.

  • Collective curiosities
    Back to School
    Here at Kaiser X Labs we like to shake up tradition. We are here to transform the way companies serve their customers and one way we are doing that is by...
  • Collective curiosities
    What is Usability Testessen?
    Hey, its Friday! Who’s up for pizza and beer? OK then, who’s up for pizza, beer and bringing companies that work in the user experience and design field...
  • Collective curiosities
    A way to avoid dwelling on the worst case
    One way of thinking about insurance is as a means to take care of things that you know will happen. Everyone will get sick and need to see a doctor at some...
  • Collective curiosities
    Major life changes equal more personal responsibility
    As our team discussed experiences in more individualistic cultures, it was clear that as responsibilities grow, so do the real and perceived needs for...
  • Collective curiosities
    Insurance is like family.
    Sometimes insurance is family. From childhood, family is our first form of insurance. How we define family may be different for different cultures — it...
  • Collective curiosities
    Why do we need insurance?
    Collective curiosities are conversations among members of the Kaiser X Labs team to explore ideas that fascinate us. To introduce the series, we decided to...
  • Collective curiosities
    Collective curiosities
    This introductory article describes the journey of desynchronized collaboration and our learnings from the experience. It is the first communication of our...

Our Team

How to become a Kaiser

Thank you for your interest in Kaiser X Labs. If you’re excited about defining the future of InsTech; working to design innovative uplift for the insurance industry, we’d love to hear from you.

  • Our hybrid team represents the skills and perspectives needed to create innovative solutions and engaging brand and user experiences for our clients and their customers. We are designers, strategists, researchers, and developers, all working together to tell powerful brand stories. Our diverse perspectives and experiences are shaped by industry-leading companies including IDEO, Samsung, P&G and Lego.

    Collaboration is central to everything we do. We invite client teams to be part of the process, energising them to think in new ways, act nimbly, and achieve success.


      Understanding users’ lives from multiple perspectives – behaviors, needs, desires, and context of use – to generate actionable insights.


      Building experience prototypes to test and iterate service and product designs with users.


      Creating solutions that translate business strategy into UX strategy, advancing organizational success.


      Creating targeted design solutions that address user needs and values.


      Applying design thinking and other strategic processes to achieve breakthrough ideas and improved organisational behaviour.


      Bringing ideas to life through interactive experiences, services, and products.

Our open positions

We are a collaborative team rooted in shared values that drive and inspire. Kaisers are diverse, multidisciplinary, innovative, strategic, brainy, crazy - all working together to get the job done. We are growing and are looking for talented and passionate people to join us. Are you looking to be part of a creative community? Are you interested in shaping the future of insurance? Are you a Kaiser?